Job Category
Job Details
Typical Day of a Solution Engineer:
- Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
- Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements around Marketing strategy, engagement channels and personalization of customer touchpoints during discovery calls.
- Visionary Solutions: Co-create future visions for customers on the Salesforce Marketing platform, aligning short and long-term goals to drive digital transformation.
- Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
- Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
- Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
- Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.
Specific Responsibilities:
- Provide thought leadership in how large enterprise organisation can drive customer success by leveraging Salesforce Marketing and Data Platform
- Ability to uncover the challenges around Martech, Multi channel Engagement e.g., whatsapp, sms, push etc., Personalization of web and mobile interfaces by running successful and targeted discovery sessions and workshops.
- Be handsome on the Salesforce Marketing and Data stack to build next gen demonstrations and Proof of Concepts
- The ability to authoritatively present and articulate the business value to managers and executives of all levels.
- Deliver functional and technical responses to RFPs/RFIs on Martech
- Work as an excellent teammate by chipping in, learning and sharing new knowledge.
- Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
- Lead multiple customer engagements concurrently.
- Be self-motivated, flexible, and take initiative.
Required Skills:
- A minimum of 10+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of Marketing Automation, Martech, Multi-channel campaign and Personalization solutions.
- Strong focus and experience in pre-sales or implementation is required.
- Experience in demonstrating Marketing automation and personalization solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different Marketing personas
- Business Analysis/ Business case/return on investment construction.
- A broad understanding of and ability to articulate how Salesforce Marketing and Data solutions
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Outstanding presentation and demonstration skills.
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