Snowflake SENIOR CLOUD SUPPORT ENGINEER - SQL NIGHT SHIFT PM IST 

India, Maharashtra, Pune 

641792242

As a

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations
• Demonstrate good problem-solving skills and be process-oriented
• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests arising from customer-submitted requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Participate in a variety of Support initiatives
• ​​Provide support coverage during holidays and weekends based on business needs

• Bachelor’s. or Master’s degree in Computer Science or equivalent discipline.
• 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Solid knowledge of at least one major RDBMS
• In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions
• A deep understanding of resource locks and experience with managing concurrent transactions
• Proven experience with query lifecycle, profiles, and execution/explain plans
• Expertise in managing schedules of jobs and tasks for maximum throughput
• Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement
• Advanced skills in interpreting SQL queries and execution workflow logic
• Proven ability with rewriting joins for optimization while maintaining logical consistency
• In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance
• Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
• Proficiency with JSON, XML, and other semi-structured data formats
• Proficient in database patch and release management

• Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark)
• Scripting/coding experience in any programming language
• Database migration and ETL experience
• Ability to monitor and optimize cloud spending using cost management tools and strategies.

• Participate in pager duty rotations during nights, weekends, and holidays
• Ability to work the 4th/night shift which typically starts from 10 pm IST
• Applicants should be flexible with schedule changes to meet business needs