EY Experienced Staff/Senior - ServiceNow Consultant 

Portugal, Lisbon 

640771981

Your key responsibilities

• Defining and implementing technical and business requirements to implement Service Now platform (ITSM, ITOM, GRC, IRM, App Engine.).
• Acting as a lead across all aspects of ServiceNow project and solution delivery.
• Overseeing application and workflow configuration.
• Developing client-specific reporting processes and integration components.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance.
• Working closely with ServiceNow technical teams.
• Experience with the ITSM and GRC modules, including Incident, Problem, Change, and Compliance Management
• Contributing to clients’ business development.
• Supporting the team management.

Skills and attributes for success

• A strategic focused mind-set.
• Strong analytical and problem-solving skills.
• Good oral and written communication skills.
• Forward thinker and self-starter.
• Creative, proactive, team player and able to work under pressure.

To qualify for the role, you must have

• Academic education preferably in Information Systems Management, Computer Science, Engineering, or similar fields of study.
• At least 2 years of ServiceNow technical experience.
• Proven experience with ITSM, App Engine, IRM modules in ServiceNow.
• Project management skills: autonomy and proactivity, conducting analysis from beginning to end and structuring the final deliverable fulfilling demanding plans.
• ServiceNow certification.
• Full Portuguese and English Proficiency.

Ideally, you’ll also have

• Background in consultancy.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching; opportunities to develop new skills and progress your career; the freedom and flexibility to handle your role in a way that’s right for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.