Cyberark Senior Technical Writer 

Mexico, Sinaloa, Culiacán 

638587938

As part of our team, you will:

• Produce high-quality content for administrators, implementers, and end-users, covering installation, configuration, deployment, and usage of IGA features.
• Document APIs, integration workflows, and identity lifecycle processes.
• Create and edit embedded UI text (microcopy).
• Collaborate in an Agile environment with product and engineering teams.
• Mentor less experienced writers and act as a role model for technical communication best practices.
• Contribute to team-wide initiatives such as tooling improvements, automation, style guide evolution, and documentation methodologies.
• Ensure content is structured, reusable, and optimized for search and AI consumption.
• Stay flexible to take on documentation for adjacent security and identity products as required.

• 5–10 years of technical writing experience, including experience documenting enterprise-level security or identity management software.
• Strong ability to simplify complex technical concepts for diverse audiences.
• Expertise in documenting APIs and complex integrations.
• Proven experience working with authoring and source control tools (MadCap Flare, GitHub, Jira, Confluence).
• Skilled at planning, writing, reviewing, and delivering documentation end-to-end.
• Broad understanding of the cybersecurity and identity security domain, with deep expertise in at least one product area.
• Highly motivated, independent, resourceful, self-learner
• Comfortable multitasking in a fast-paced Agile environment.

How you will stand out

• Demonstrated expertise in documenting IGA or IAM solutions.
• Experience with content reuse methods and modular content design.
• Experience leveraging AI to increase quality and productivity
• Experience with a docs-as-code workflow and static site generators
• Active interest in emerging documentation technologies, including AI-ready content and structured authoring.
• A track record of mentoring others and influencing team decisions.

The salary range for this position is $99,000 – $145,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.