In this position, you will play an integral role in the working capital activities of West Pharmaceutical. Reporting to the Credit and Collections Manager, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities.
Essential Duties and Responsibilities
Deliver timely and accurate performance against assigned accounts receivable activities
Review and action of VFX3 to ensure correct accounting of billing documents
Sending of requested finance documents (invoices, credits, statements etc.) to internal and external customers
Process manual invoice and credit transactions as required
Upload invoices onto customer portals
Resolution of customer queries
Support daily cash applications when needed
Ensure relevant SLA’s and KPI’s are achieved
Liaise closely with Credit Risk, Collections and Cash Applications teams
Escalate issues timely in accordance with escalation policy
Support key controls and audit compliance activities in relation to the credit and collections function, while ensuring integrity and compliance at all times
Proactively identify process improvement opportunities and work collaboratively with the C2C Leadership team on their implementation
Education
Bachelor's Degree or equivalent experience preferred
Work Experience
0-3 years of relevant accounts receivable experience preferred
Previous Shared Service Centre experience with multinational publicly quoted company preferred
Global (USA, Europe, Asia Pacific and Latin American) experience an advantage preferred
Preferred Knowledge, Skills and Abilities
Fluency in a second European language is desirable
Excellent communication skills
Proficient in MS Office applications
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety and quality policy at all times
Additional Requirements
Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
Position operates in a professional office environment. May stand or sit for extended periods of time
Read and interpret data, information and documents
Must maintain the ability to work well with others in a variety of situations
Must be able to multi-task, work under time constraints, problem solve, and prioritize
Ability to make independent and sound judgments
Observe and interpret situations, analyze and solve problems
Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Travel Requirements
None: No travel required
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.