JPMorgan Analyst L1 Support & Client Solutions Control Management 

India, Karnataka, Bengaluru 

637158859

Job responsibilities:

• Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
• Monitor the support tools and mailbox for user tickets/issues.
• Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
• Provide technology troubleshooting support on basic user issues and system issues such as data problems.
• Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
• Coordinate Access Administration and support Recertification for supported applications.
• Be flexible in working rotational shifts (APAC, EMEA, and U.S.)
• Provide application testing/validation support on an as needed basis.

Required qualifications, capabilities, and skills:

• 4+ years of relevant experience in a similar role.
• Solid understanding of risk management and control principles.
• Excellent written and verbal communication abilities.
• A strong focus on delivering exceptional customer service.
• Ability to effectively communicate with both technical and business partners, adapting language to suit the audience.
• Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results.
• High level of professionalism, self-motivation, and a strong sense of urgency.