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GE HealthCare Biomedical Technician II - Manhattan 
Serbia, Central Serbia, Belgrade 
636663199

15.08.2024
The Biomedical Technician II will respond to service calls within a hospital or healthcare system in Manhattan. You will evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment, providing service excellence to drive customer satisfaction.
Responsibilities:
  • Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.

  • Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.

  • Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

  • Effectively communicate and partner with teammates and colleagues.

  • Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Implement GE/customer facility contract, supporting business goals and objectives.

  • Lead, instruct, and assist technicians on basic and complex repairs and resolution.

  • Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

  • Share on-call/pager responsibility.

  • Document all repair actions and submit reports/summaries according to schedule.

  • Ensure proper care of spares, tools and test equipment, and ensure calibration.

  • Maintain approved parts inventory.

  • Manage vendors’ service delivery processes in compliance with GE policies, as instructed.

  • Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction

  • May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).

  • Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

Qualifications:
  • Associate’s or bachelor’s degree in electrical engineering, Biomedical Engineering, Mechanical Engineering, or related field and 3+ years of experience servicing biomedical equipment; OR equivalent military education and 3+ years of experience biomedical equipment; OR High School Diploma/GED and 4+ years of experience servicing biomedical equipment.

  • Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Preferred Qualifications:
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

  • Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

  • Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Quality-Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality and Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

  • Ensure all test equipment is tracked and 100% calibrated on time.

Characteristics:
  • Certified Biomedical Electronics Technician (CBET) desired.

  • Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.

  • Experience in a hospital setting.

  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.

  • Change agent and process oriented.

  • Strong knowledge of electronic digital circuitry and understanding of electronic and electromechanical devices.

  • Experience developing and maintaining good customer relations.

  • Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

  • Exhibit the mentality that customers determine our success.

  • Operate with efficiency and sense of urgency

  • Willingness to learn and adapt to changing environments.

  • Empower and inspire others.

  • Ability to deliver results in an uncertain environment, ability to multitask and prioritize.