Netflix Solutions Support Engineer L5 - Observability 

Poland, Masovian Voivodeship, Warsaw 

636320080

What you’ll need to be successful:

• Professional Experience:A minimum of 3 years of professional support or engineering experience, particularly in observability, monitoring, alerting, and telemetry.

• Observability and Monitoring Tools:Strong understanding and hands-on experience with observability and monitoring tools

• Telemetry Best Practices:Enthusiasm for and understanding of telemetry best practices, particularly in the context of supporting backend data systems and alerting mechanisms.

• Problem-Solving Skills:Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment

• Backend Data Systems:Proficiency in working with backend data systems for metrics, logs, and traces

• Programming Skills:Proficiency in one or more of the following programming languages: Java, JavaScript, or Python

• Automation and Scripting:Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement.

• Customer Support:Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience.

• Communication Skills:Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation.

• Collaboration Skills:Strong collaboration skills and experience working with cross-functional teams.

• Technical Documentation:Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base.

• Adaptability:Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring.

• GitHub and Git:Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts.

Other attributes that will excite us:

• Support Infrastructure Design:Experience building and maintaining mature support infrastructure