Provide end-user technical support, and manage the core systems and network.
Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support.
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting.
Desired Skills and Experience:
4+ years experience in an IT Support role.
Experience in supporting MacOS & Windows operating systems.
Experience with Okta and SSO applications.
Experience with Windows server technologies like AD and Google Workspace Apps.
Experience with Conference rooms (Zoom Rooms).
Knowledge of TCP/IP, subnetting, DNS, and DHCP - Plus!
A desire to learn and grow with the team as our needs and mission evolve - Must!
Possess excellent verbal and written communication skills in English.