Amazon Product Support Analyst Benefits Experience & Technology BXT 

India, Telangana, Hyderabad 

634633664

Key job responsibilities
Regularly assess with regional benefit leaders on -new benefit program roadmap, changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests, track and document change requests from benefit leaders
Work closely with functional leaders, operations, vendor partners, internal stakeholders to finalize priority, scope, system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders, identify gaps in system configuration and reporting, and partner with operations and technology service partners to resolve.
A day in the lifeRequirement Gathering: Meet with business stakeholders to gather and refine requirements for upcoming product feature changes or technology roadmap initiatives.
Project Management Tasks: Use project management tools (e.g., ASANA and JIRA) to update project plans, track progress, and ensure milestones are being met.

- 3+ years of human resources experience
- Experience with HR processes and systems

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards