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EY Asst Manager Service Excellence 
India, Haryana, Gurugram 
634176920

29.08.2024

Accountabilities

  • Lead and manage Continuous improvement program
  • Lead and mentor continuous improvement projects as per Lean Six Sigma methodology
  • Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
  • Analyze CSAT surveys and partner with Service Delivery on CSAT plan
  • Conduct trainings/ awareness sessions on Quality tools and LSS as and when required
  • Partner with Automation team to execute large scale and small scale implementations
  • Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives

Responsibilities, Qualifications, Certifications

  • Experienced professional in executing process improvement initiatives (work experience more than 5 years)
  • Green Belt/ Black Belt - Certified/ trained
  • Excellent presentation skills
  • Excellent communication and stakeholder management skills
  • Exposure to data analytics and business intelligence
  • Evidence of influencing and change management skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.