JPMorgan Technology Support Lead - Client Testing VP 

India, Karnataka, Bengaluru 

633958305

As a Technology Support Lead in Corporate & Investment Bank - Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our Client Testing services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end testing execution of the TS payment services products.
• Execute policies and procedures that ensure operational stability and availability
• Responsible to handle the testing execution of the TS payment services products - Contribute to test plan development and execution along with Execute Test Cases for any New Product Onboard and/or Migration
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Drive incident and client issues resolution
• Review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong written and verbal communications skills and ability to interact with our global clients
• Strong understanding of SWIFT, FX, Domestic, ISO MX File/Payment formats
• Experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving
• Hands on experience in Stakeholder Management, MBR Presentation and partner with Technology Support team to triage the issue and follow up on RCA
• Experience in Quality Check, KPI Tracking, identify Internal Defect/Error Analysis and recommendation for reduction
• Proficient in Tableau, Alteryx, PowerPoint, Excel, Word

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud