JPMorgan Payment Lifecycle Specialist 

India, Maharashtra, Mumbai 

633365834

Job Responsibilities:

• Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard.
• Follow-up on pending cases according to departmental standards.
• Initiate/Verify payments and adjustments.
• Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
• Communicate written and oral expression in a clear, concise, and professional manner.
• Demonstrate professional work habits in the areas of attendance and punctuality.
• Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
• Work overtime when requested.
• Basic accounting skills.
• Flexible with shift timings

Required Qualifications, Skills and Capabilities:

• Graduates with good academic record.
• 0-2 years of experience/Working knowledge of various aspects of International Payment Processing Operations / working knowledge on SWIFT or experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be an added advantage.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• English language required.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• An acute client focus.
• Good interpersonal skills.
• Proficiency in Computer and analytical skills/ Knowledge of MS Access, Excel, PowerPoint, and Word.