Uber Earner Experience Project Manager 

United States, West Virginia 

632785957

What the Candidate Will Need

• Understand the end-to-end journey of our customers and identify pain points and opportunities
• Lead and support customer-facing process improvement initiatives and projects.
• Align and coordinate stakeholders in regional/global teams to execute these initiatives.
• Provide insights from customer interactions to regional and global stakeholders to influence and facilitate decisions that will directly impact our success metrics
• Cascade global digital experiences strategy into regional team priorities, monitor/deep dive on metrics and provide insights that will positively evolve how automated support is provided
• Understand the goals and priorities of CommOps KPIs - both operational and financial. Understand cost constraints and champion customer-obsessed processes that support these goals.

Basic Qualifications

• Immediate availability to live in Mexico City or São Paulo
• Professional English proficiency
• 3-5 years of experience in similar roles
• The D(ecision) is with the Data - must be an analytical thinker with the ability to solve any problem in a structured way.
• Excellent strategic thinking and problem solving: Ability to create and optimize support processes in a practical manner
• Project and/or program management experience: Experience managing multiple moving parts, multiple stakeholders with resource constraints
• Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your stakeholders
• Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders
• Excellent execution and high standards: You are someone who finishes what you start and keeps iterating until a process works flawlessly almost every time
• Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber

Preferred Qualifications

• High-growth operations or Startup experience
• Six Sigma, Change Management, and/or Project Management certifications

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .