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Job Category
Job Details
Your Impact
Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.
Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Providing timely, proactive Salesforce feature mentorship based on the areas of interest for your customer.
Coordinating the completion of the Signature Success catalogue of services as required for your customer.
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.
Minimum Requirements
Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.
Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Knowledge of software development process and design methodologies.
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
French and English proficiencies are both important for this opportunity
Preferred Requirements
Experience with Commerce Cloud and Marketing Cloud or similar technologies
Experience with the Salesforce Core platform is a plus
Work experience in Retail and Consumer Goods industries
Salesforce product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with Enterprise-level customers.
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Posting Statement
does not accept unsolicited headhunter and agency resumes.
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