Salesforce Customer Success Manager French Speaking 

Ireland, Dublin 

62980901

Your Impact

• Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.

• Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Providing timely, proactive Salesforce feature mentorship based on the areas of interest for your customer.

• Coordinating the completion of the Signature Success catalogue of services as required for your customer.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.
  

Minimum Requirements

• Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments, including one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.

• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.

• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.

• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects

• French and English proficiencies are both important for this opportunity

Preferred Requirements

• Experience with Commerce Cloud and Marketing Cloud or similar technologies

• Experience with the Salesforce Core platform is a plus

• Work experience in Retail and Consumer Goods industries

• Salesforce product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.