PayPal GISTO Lead Senior Specialist 

Ireland, Dublin 

629779713

In this role, you are expected to be a Global Customer Identity and Sanctions Investigator subject matter expert with a specific emphasis on ensuring your product knowledge remains current by working all workflows on a recurring schedule. You will support the wider team and various stakeholders to ensure that GISTO Organization remains compliant with all relevant regulations. Additionally, you will be expected to regularly rotate through assigned teams and daily tasks.

• Everything we do on a daily basis has one overarching goal: maintaining our regulatory obligations and ensuring a customer-centric approach.
• We strive to be best in class specialists who are constantly learning and developing our skills through best practice sharing and relevant training.
• We work as a team and collaborate closely with our partners in the GSICPI teams to serve our customers and community by providing a safe and secure financial service platform.
• We encourage self-development, promote immense talent, and recognize hard work and achievements towards providing career growth opportunities.
• We understand that each person is different, so we pride ourselves in being a diverse and inclusive team, providing support and promoting wellness across Globe.

• Provide product knowledge expertise to elevate team performance metrics, fostering a collaborative environment and alignment with organizational goals.
• Lead on- going Enrichment reviews and Quality calibrations, offer constructive feedback to drive continuous improvement in quality standards and ensure adherence to SOP, BPL, and other available resources.
• Prioritize and analyze escalations, collaborate with stakeholders to implement necessary changes, and provide insightful reporting to enable informed decision-making and enhance operational effectiveness.
• Be a Global Customer Identity and Sanctions Investigator subject matter expert.

GISTO Team Point of Contact:

• Conduct debriefs, stand-ups, huddles, and team meetings.
• Function as Subject Matter Expert to educate team members on enhancing their abilities to reduce error rate (Enrichments) and improve their efficiency (AHT).
• Drive department’s performance by using best coaching and mentoring practices to ensure success of the team and GISTO organization.
• Work at least 2h per week on regular GISTO workflows (CIP, Sanctions PayPal and adjacencies).

Escalations Support:

• Prioritize and work all internal and external escalations.

Enrichment Support:

• Accurate and thorough assessment of team member quality and leverage best practices to provide coaching and constructive feedback to ensure high quality decisions and appropriate review of workflow.
• Conduct Global Quality calibration sessions to be aligned and maintain Enrichment score close to excellence.

• Minimum of 2 years’ CIP and/ or Sanctions experience.
• Proven ability to analyze data to report required information.
• Good oral, written and interpersonal communication skills with the ability to communicate complex information accurately to a team.
• Ability to communicate with teams in a manner that encourages team members to work efficiently with an attention to detail in their reviews.
• Ability to understand opposing points of view on potential issues and integrate different viewpoints within your team and across the organization.
• Capacity to acknowledge and embrace the necessity for change management initiatives.

Our Benefits:

Any general requests for consideration of your skills, please