Informatica Technical Support Engineer French-speaking - 

France, Ile-de-France, Paris 

626932998

You will report to the Director, Technical Support

Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP

• Manage and resolve customer issues through Salesforce CRM
• Deliver best-in-class technical support to customers, partners, and internal stakeholders
• Analyse and reproduce complex software issues and manage support lifecycle
• Collaborate across teams to identify and escalate product defects
• Contribute to the knowledge base by documenting solutions and insights

• Passion for customer success and delivering high-quality support
• Effective problem-solver, comfortable interacting with technical and non-technical stakeholders

• Good level of French (spoken and written) is required
• 2+ years of experience supporting mission-critical software in enterprise environments
• Programming and debugging skills in Java or other object-oriented languages
• Solid understanding of databases, operating systems, and cloud platforms
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit