Amazon Data Center Support Engineer Centre Operations 

Australia, Victoria, Melbourne 

626061265

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This is a unique opportunity to join AWS as a Data Center Technician in Melbourne. You will become a resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be part of the escalation plan. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
Key job responsibilities
- Install and configure racks of hosts in line with internal SLAs
- Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.

- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
- Server Hardware Knowledge and Troubleshooting
- Network Knowledge and Troubleshooting
- Drivers License
- Ability to cover 24x7 shift rotation

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Data Center Operations Knowledge
- Technical Discipline Qualifications