Citi Group Banamex - Coordinador Tarjetas Premium & Rewards 

Mexico, Mexico City 

625387678

Responsibilities:

• Manage a team of Product Managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Oversee strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product
• Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
• Help drive innovation by working with external partners/alliances to develop products, manage ongoing relationships, engage in negotiations, and prepare agreements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• Functional experience in marketing, credit, acquisitions, product development, or analytics
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience

PRINCIPALES FUNCIONES

• Gestionar la implementación efectiva de los proyectos de Programas de Lealtad Premia y Momentos, asegurando su alineación con las estrategias del negocio y optimizando la experiencia del cliente.

• Identificar oportunidades para maximizar los ingresos del Portafolio y minimizar los costos de los programas de lealtad
• Gestionar la relación con proveedores externos
• Fungir como enlace entre áreas soporte y la Dirección
• Implementar iniciativas de ahorro en costos operativos

REQUERIMIENTOS

• Entre 5 y 8 años de experiencia relevante en la función de comercialización, crédito, adquisiciones, desarrollo de productos o análisis
• Licenciatura económico administrativa, ingeniería
• Inglés avanzado (hablado y escrito)
• Habilidades analíticas demostradas (creación de métricas, lectura e interpretación de las mismas)

• Capacidad para trabajar bajo presión y administrar plazos de entrega o cambios imprevistos en las expectativas o los requisitos.

• Capacidad para trabajar sin supervisión y ajustar las prioridades rápidamente según lo determinen las circunstancias.

• Demuestra una comunicación escrita y verbal clara y concisa de manera constante.

• Habilidades comprobadas de toma de decisiones y resolución de problemas.

• Demuestra una comunicación escrita y verbal clara y concisa de manera constante.

• Capacidad de trabajar en un entorno orientado al equipo.

DESEABLE

• Deseable manejo de Excel y presentación de data
• Deseable experiencia en el negocio de Tarjetas de crédito y programas de lealtad
• Deseable experiencia en la implementación de campañas para clientes

Time Type:

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