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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As Network Technician you will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers. Your responsibilities will include scaling support of several data center locations and day to day assistance with capacity management.
Key job responsibilities
• Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
• Manage work and priorities through ticketing system and workflows.
• Collaborate with various stake holders to remove project obstacles.
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction.
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
• Complete customer requests via Remedy trouble ticketing system and project management workflows.
• Participate in the migration, basic configuration and rollout of new or upgraded hardware.
• Ability to travel within geographical work area is required, some travel outside traditional work area may be requested.Physical requirements• The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail.
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Good command of English
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