As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in EMEA. You will oversee a team of highly skilled Technical Account Managers “TAMs”
What you’ll do
- Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in EMEA.
- Collaborate with Operations, Sales, Renewals, and Marketing teams on at scale customer programs to help drive customer retention and growth.
- Program management account escalations to ensure timeline and well-coordinated resolution.
- Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
- Help customers make the most of their Wiz investment by pointing them to the right resources. Measure customers’ achievement via a data driven approach and report those both internally and externally.
- Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz.
What you’ll bring
- 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
- 3+ years of experience managing technical customer-facing teams.
- Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Proven track record of mentoring and managing high-performing technical teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
