JPMorgan Client Service Associate 

Israel, Tel Aviv District, Tel Aviv-Yafo 

62364071

As a Client Service Associate you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job Responsibilities:

• Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
• Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
• Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with regulatory requirements.
• Coordinate case prioritization, capacity planning, and assignment with back office teams.
• Stay updated on process changes, regulatory changes, and communicate impacts to business partners.
• Manage personal workload and priorities, escalating key risks/issues to management as needed.
• Identify and execute process improvements, providing guidance on key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing of best practices.

Required Qualifications, Capabilities, and Skills:

• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.
• Client-focused with a strong controls mindset.
• Hands-on approach with attention to detail and strong organizational skills.
• Full proficiency in English and Hebrew.
• Proactive and flexible approach to workload and team targets.
• Effective time management and organizational skills for maximum productivity.

Preferred Qualifications, Capabilities, and Skills:

• Working knowledge of KYC/Compliance/AML standards.
• Sound understanding of the Financial Industry.
• Knowledge of multiple client types and legal structures.