MongoDB Customer Marketing Manager EMEA 

Ireland, Dublin 

621728115

• Manage all technical aspects of key customer marketing systems (HighSpot, Customer Story Database, Jira, Wrike and new systems as we add them)
• Track and generate reports on customer references, customer marketing activities, the stories we produce and the impact of our function
• Manage the EMEA Customer Marketing budget
• Maintain and improve scalable processes that ensure best practices in customer marketing
• Manage creative and web design requests
• Work closely with our agency contacts to produce and deliver written and video content and relevant marketing materials
• Manage internal and external content reviews with cross functional stakeholders, customers and executives
• Create and maintain metrics reports on customer marketing activities and measure their effectiveness and business impact
• Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
• Monitor and maintain data quality in the customer marketing database and on HighSpot
• Evaluate new technologies and add-on applications to improve and optimize customer marketing performance

• Customer obsessed
• Proven track record working in an operations role
• Data-driven but also wildly creative and able to craft solutions that provide greater transparency and reporting capabilities
• 4 plus years of experience in an project management or operations role, preferably at a high-growth technology company
• Experience collaborating and working cross-functionally with similar roles in sales, partner, engineering, marketing, product, developer relations or People orgs
• A consistent record of planning, executing and measuring successfully against defined goals
• Experience developing both internal and agency resources to accomplish the goals of the global customer program
• Strong analytical skills (including mastery of tools like excel) and experience with reporting and data analysis
• Able to manage multiple projects simultaneously while managing various stakeholders
• Excellent communication skill
• Technically capable, excellent communicator, and a desire to improve processes.
• Proficient with tools like Salesforce, Jira, TechValidate, etc.
• Fluent in another European language a plus

Req ID - 1263111788