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Enterprise Control Function Testing: Performs independent testing against applicable Laws, Rules and Regulations and Internal policies & procedures across various enterprise functions (GT&O and Non GT&O).
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- Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy ratios.
- Enter test results and findings in designated testing database.
- Adhere to documented SLAs, Shift schedules and maintain on-time delivery of services.
- Adhere to the productivity & accuracy target on cross trained functions.
- Responsible for Process Documentations, Access Reviews, Data Retention etc.
- Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and team performance.
- Act as a process SME
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- Education * : Graduate in any stream
- Certifications If Any : NA
- Experience Range *: 5 to 8 Years’ experience
Foundational skills * :
- Strong Analytical Skills
- Excellent verbal and written communication skills and effective interpersonal skills, should be confident while Managing relationship with Business/Onshore partners
- Knowledge of Laws, Rules & Regulations & testing related applications.
- Ability to communicate professionally and interact with all levels across the organization.
- Proficient system knowledge to perform transactional testing within the various businesses.
- 5 to 8 Years of experience in the BPO industry.
- Prior QC/QA/Testing experience.
- Experience with Microsoft Office applications
- Good inter-personal skills, positive attitude, team-player.
- Willingness to learn and adapt to changes.
Desired skills * :
- Operational Risk and Compliance testing experience.
- Ability to contribute additional value through process/business improvement ideas.
- Strong documentation skills
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*:GIFT