Palo Alto Business Operations Intern Renewal Services Sales Reporting & Automation 

Singapore, Singapore 

619524961

Being the cybersecurity partner of choice, protecting our digital way of life.

Workflow Documentation & Process Automation

• Understand and document key workflows
• Identify pain points and inefficiencies and opportunities for streamlining.
• Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.

Service Level Agreements (SLA) KPI Measurement & Reporting

• Understand and establish baseline performance and SLA metrics
• Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
• Automate regular report generation and data pulls to support periodic performance reviews and audits.

Design & Implement a Ticketing / Queue System

• Build a structured intake and tracking system for Sales/Channel quote requests using:
  • CRM tools (e.g., Salesforce)
  • Google Forms + Sheets + automation tools
  • Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
• Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
• Automate alerts, updates, and reporting.

Support Sales Operations – Sales KPI Reporting & Data Integration

• Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
• Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
• Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
• Innovate new ways to visualize or improve visibility into sales performance trends.

Key Learning Outcomes:

• Exposure to real-world business operations and commercial strategy in the tech industry.
• Hands-on experience with automation tools and business intelligence platforms.
• Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
• Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.

Your Experience

• Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.
• Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus
• Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier)
• Familiarity with reporting platforms (e.g. Tableau, PowerBI)
• Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus
• Ability to consolidate and manipulate data from multiple sources
• Analytical and detail-oriented
• Self-motivated and able to manage multiple tasks independently
• Excellent communication skills, both verbal and written
• Strong collaboration and stakeholder engagement skills

Preferred Qualification

• Experience with service/ticketing systems (e.g. ServiceNow)
• Prior involvement in sales or renewal operations projects
• Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes

All your information will be kept confidential according to EEO guidelines.