Microsoft Technical Support Engineering Full-time Opportunities University Graduates 

Romania, Bucharest 

61708721

Required Qualifications

• 1+ year(s) technical support, technical consulting experience, or information technology experience
  OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  OR Certifications in SQL, coding, development, or other related certifications
  OR equivalent experience
• Excellent verbal and written communicationskills inEnglish.
• You must be legally authorised to work in Romania to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or full work permit).

Preferred Qualifications

• Microsoft Technology Certifications
• 1+ year(s) in system development, network operations, software support, IT, technical support, technical consulting experience

***Relocation expenses are not provided as part of this role

Type of Employment: Full-Time

• You will review issues and contact customers to understand their problems, ensuring they are kept informed about the status and solution of their issue.
• You handle customer issues through collaboration, resolution, or escalation, aiming to provide satisfactory resolutions.
• You analyze problems and develop solutions to meet customer needs, utilizing log analysis and proprietary tools.
• You collaborate with resources from other groups as needed to resolve moderately complex technical issues that involve multiple teams or products.
• You attend readiness and non-technical trainings to enhance your proficiency in support topics, providing feedback to improve products and identifying potential defects for escalation.
• You will embody our culture and values