Microsoft Technical Support Engineering 

India, Telangana, Hyderabad 

616792480

• Microsoft Defender for Cloud (Azure Security Center)

• Microsoft Sentinel

• • Microsoft Defender for Clouds Apps (Cloud Application Security (MCAS))

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.

• Customer facing support experience

• Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration

• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

• Experience with Linux or Mac administration

• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Required Experience:

• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.

• 2+ years Customer facing support experience.

• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.

• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.