West Pharma Scientist Technical Account Specialist Europe 

Germany, North Rhine – Westphalia 

615662627

Support West customers in technical matters relating to:

• Drug-closure compatibility
• Packaging recommendations
• Component processing
• Functionality
• Product/packaging development
• Extractable/leachables and other test requirements
• Other information as needed to help assure West products will meet their requirements

Take a proactive role as technical interface between the customer and West’s functions:

• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the West organization
• Update the Sales teams on technical issues/projects within customers:
  • Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects
  • Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects

Promote, present and actively participate in growing West business:

• Prepare technical presentations
• Conduct technical seminars / symposiums with customers
• Educate customers on product applications
• Share industry insights with customers

Participate in external thought leadership:

• Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West Analytical Laboratories
• Build expertise in key market knowledge areas over and above the internal trainings
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness

• Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering/Pharmacists/Food technology) required

• Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required
• 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required

• Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written/oral)
• Willingness to global travel

• Must be able to understand direction and adhere to established procedures
• Beside English additional language skills like Spanish, French or German would be a plus.