NICE Senior Professional Services Engineer 

Brazil, São Paulo, São Paulo 

614801456

How will you make an impact?

• Providing technical configuration and, in some cases, programming as required
• Providing process, data and object modeling in a variety of application and database environments
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Providing technical architecture leadership, analysis, design, development, and enhancement
• Maintaining your expertise in industry leading contact center technologies
• Presenting a professional image in conduct, attitude and attire
• Assisting with the development of client information management standards and evaluation of technology trends
• Contributing to business area assessment, user needs analysis and business systems design
• Assisting with comprehensive cost/benefit analysis and preparation of business cases

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
• Contact Center software solution experience (+5 years)
• Implementation Manager 10+ years professional services experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
• Mandatory English fluency

Bonus Experience:

• Prior consulting experience
• Contact center operational experience
• Spanish fluency

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

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