BMC Senior Director Customer Success 

Mexico, Hidalgo 

61376650

• Foster a working collaboration between customers, other BMC functions, and partners.

• Ensure customer renewal and drive the growth of customer advocates.

• Partner with Sales to manage assigned accounts to ensure customer success with BMC.

• Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals.

• Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs.

• Identify risks to the customer achieving their stated business goals and develop a risk mitigation plan.

• Serve as a customer advocate in driving industry best practices and the evolution of BMC product and platform functionality, courses, and administrative services integral to the customer's success.

• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and BMC.

• Contribute thought leadership and best practices, both internally and externally, around business transformation.

• Work with other areas within Customer Success and BMC to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience.

• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

• 10+ years relevant work experience.

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience).

• Experience in building technical teams from scratch

• Familiarity with mainframe solutions and the technical background that the product requires

• Proven capability as a credible and effective C-level advisor/coach, especially around change management (cultural, technical, and business).

• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.

• Prior experience with complex project implementations.

• Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months.

• Strong knowledge of software business processes (Sales, Marketing, Service, Support), business applications, and automation.

• Familiarity with the database, application, and network technologies used in Cloud Computing (e.g., knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).

• Working knowledge of the software development process and of software design methodologies