Microsoft Microsoft Security Intune Customer Engineer 

Taiwan, Taoyuan City 

613619202

Required Qualifications:

• Production system experience with Windows 11, Mobile Device Management, cloud-based service and/or Autopilot based deployments.

• Experience with working in a customer support role or in an operations role with a cloud-based service.

Other Qualifications:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems.

• Excellent written and oral communication skills.

• Ability to deal with the ambiguity associated with working in a fast paced and changing environment..

• Demonstrated experience in Client Side Support, Hardware/OS, and Networking Sound troubleshooting skills.

• Partner with the Software Engineering team to review architecture/design and provide feedback and guidance as it relates to the customer experience, support & customer impact.
• Lead supportability and troubleshoot the availability of the service.
• Define metrics and analyze system performance.
• Drive process improvements within the team and the larger organization as a whole.
• Provide active coordination across multiple support teams.
• Partner with the software engineering and production support teams to resolve issues.
• Drive bugs/DCRs related to problem management tickets.
• Help to identify the cost associated with each problem management ticket.
• Document processes, best methodologies and technical instructions for Support Groups based off the problem management findings.
• Enable customer support teams and partners in a wide range of technical subjects.
• Voice of the Customer: Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product.