Wells Fargo Senior Commercial Loan Servicing Representative 

India, Telangana, Hyderabad 

613168008

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University degree in Business or related discipline
• Experience of 5+ years in commercial mortgage loan servicing
• Excellent communication - verbal and written
• Working knowledge of MS Excel, MS Word MS Access
• Ability to accurately process high volumes of work within established deadlines
• Ability to adapt to change
• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates oneself and the team in achieving team goals
• Shift Timings varies depends on the process need and the candidate board into the process or team.

23 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.