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JPMorgan Quality Associate German Poland, Masovian Voivodeship, Warsaw 612588168
Job Responsibilities
- Assigns a monthly sample of interactions and are required to meet production goals, accuracy requirements, in addition to attending scheduled meetings and calibrations.
- Analyses results and potentially identify process gaps, trends, opportunities and recommending potential process improvements.
- Ensures risks & issues are escalated appropriately within the governance structure
- Tracks and reviews Quality Assurance observations
- Ensures Risk and Controls policies and guidelines are adhered to
Required qualifications, capabilities and skills
- German language B2 level is required
- English language B2 level is required
- Bachelor’s degree
- Relevant experience in QA especially with QA/QC of call/ chat interactions
Preferred qualifications, capabilities and skills
- Quality Assurance background preferred
- Credit product Onboarding/ Appeals
- other European language will be an asset
- Relevant experience in QA especially with QA/QC of call/ chat interactions
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