IBM Procurement Operations Buyer Fluent German 

Hungary, Budapest 

612198179

• The Procurement Operations Buyer is responsible for providing support for procurement applications, process related help requests and for order fulfilment transactions, full buyer purchase order placement. Client facing skills and learning procurement systems is a key attribute.
• German language role.
• Occasional client-related travel, like for example visiting the client in their home country, might be needed

• Opportunity to develop client facing skills and working in a dynamic customer care environment.
• Upskilling into new areas of procurement roles possible with those able to perform successfully.
• Work with a cross function IBM team that works together as one team and that’s passionate on engagement.

• Fluency in German is required
• Receive help requests from the client and suppliers and provide support in designated language(s)
• Follow call quality standards to conduct call
• Provide ‘how do I’ (walk through) application or status support
• If there is a problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
• Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hour
• Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained

• Knowledge of Data Analysis and quality logs
• Knowledge of Business Organization and Processes, Work instructions
• Knowledge of Commodity Strategy
• Business Control Requirements
• Very good communication and client facing skills

• Opportunity to develop client facing skills and working in a dynamic customer care environment
• Upskilling into new areas of procurement roles possible with those able to perform successfully
• Work with a cross function IBM team that works together as one team and passionate on engagement
• Dynamic, diverse, inclusive, and supporting environment
• Professional, skill – growth opportunities, reskilling possibility
• Access to worldwide leading technologies
• Agile office area
• Hybrid working model
• Competitive compensation and benefit package including healthcare

And don’t worry if you don’t tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we’d still love to hear back from you.

• Randstad: Most Attractive SSC Employer in 2020
• Family Friendly Workplace Award (2018, 2019, 2020)
• Responsible Employer recognition (2018-2021)
• Most Attractive Employer (3rd) (2020)
• Disability-Friendly Workplace Recognition (2010-2020)
• Disability-Friendly Workplace Best Employee & Role Model Employee Award (2021)
• Stevie Awards for our Teams & Professionals (2018, 2019, 2021)
• Hungarian Outsourcing Association CSR Award (2021)