Fortinet Professional Services Consultant NV2 - Canberra 

Australia, Canberra 

611599587

Responsibilities:

• Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind
• Develops a clear overall understanding of the customer requirements (project scope, technical requirements, and solution design).
• When onsite at the customer, conduct oneself in a professional manner, mindful of being a representative of Fortinet.
• Assists in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Execute customer and Fortinet taskings autonomously, demonstrate the ability to deliver work independently whilst adhering to project timelines and quality standards.
• Collaborate effectively within a team environment. Provide technical mentoring, training, and coaching to other members of Fortinet and customer technical staff to obtain necessary skills to evolve in the PS organization.
• Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
• Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
  • Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
    Web Proxying, SLB, Cryptology
  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
  • Web Application Firewalling
  • Centralized Logging and Reporting solutions
• Write & present whitepapers, technical notes, and other high-level technical documentation as required.
• Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
• Effectively communicates relevant project information to Fortinet management as appropriate.
• Utilize communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues.
• Adapt to changes in workload, demonstrate resilience and flexibility to effectively manage shifting priorities and deadlines whilst maintaining high standards of performance and productivity.
• Effectively analyse technical issues, implement troubleshooting methodologies, identify root causes and apply remediation where possible.
• Receive, comprehend, and follow direction from supervisors, team leads, management and customer line management.
• Consistently maintain high-levels of efficiency, accuracy, and attention to detail in the execution of assigned job responsibilities.
• Apply and leverage effective time-management techniques.
• Leverage strategic and critical thinking, create and implement solutions to overcome technical challenges.
• Resolves and/or escalates issues in a timely fashion.
• Completes and submits any required administrative tasks in a timely manner
  (timesheets, activities report, project reports, etc.).
• Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document
  • Acknowledgement of work performed including work complete signing
  • Knowledge Transfer
  • Customer satisfaction surveys

Requirements:

• A current NV-2 government security clearance is a must-have.
• 8 - 10 years + relevant experience preferably in a network security vendor.
• 5+ Years’ experience in LAN/WAN /Internet Support or Administration.
• 3+ Years’ experience with Network Security Products.
• Excellent written and verbal communication skills.
• Strong knowledge of the security threat landscape.
• Administrator level working knowledge of Windows, UNIX or Linux.
• Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
• Network security certifications (Fortinet NSE4 minimum level and above).
• External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
• Strong understanding of core Internet protocols and applications (TCP/IP, BGP, OSPF, IPv4, IPV6 & Networking skills).
• Strong general knowledge of common networking (switching & routing) and security protocols.
• Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
• Ability to work according to customer’s schedules which may include weekends/evenings.
• Team player and ability to work remotely & interact with remote teams & employees.
• MS office suite using applications such as Power Point, Word, Visio & Project.
• Ability to work well under pressure and remain focused on the tasks in hand.
• Ability to troubleshoot complex network & security environment.
• Bachelors Degree in EE, CS, or CE or equivalent experience.
• Network Security Certifications.
• Project Management Certifications.