Citi Group Cybersecurity Biometrics Production Support - Senior Analyst VP C13 

Luxembourg 

610097358

For example, shifts can be:

Tues - Sat (9:00am-6:00pm EST)

Sun - Thurs (9:00am-6:00pm EST)

Mon - Fri (9:00am-6:00pm EST)

Responsibilities

• Support business and work with System administrators, developers, and analysts with troubleshooting issues.
• Perform change management and incident management utilizing documented procedures through Service Now or similar change management tools
• Support service recovery procedures
• Participate in Problem Management processes to identify solutions for recurring problems.
• Document problem resolutions and publish knowledgebase.
• Function as a Subject Matter Expert working with vendor support, System Administrators/Architects on a regular basis to track issues to closure
• Support maintenance and migrations on the Authentication Infrastructure
• Identify opportunities to automate and standardize information security controls and for the supported groups
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions

Qualifications

• 5+ years' experience in cybersecurity providing production support aroundMultifactor Authentication (MFA) and related components
• Proficiency in Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support, application upgrades and project lifecycle/ SDLC processes
• Experience with MFA systems using Voice, Mobile Soft Tokens and SMS
• Experience supporting REST and SOAP API web services calls with Middleware Products like IBM/Apache HTTP Server and Application Servers IBM WASND/Tomcat Servers
• Experience with Mobile Biometrics is a big plus
• Good knowledge on Mobile development Platforms (IOS, Android) is a plus
• Familiarity with IT Service Management (ITSM) processes based on the ITIL framework

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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