Red hat Software Maintenance Engineer - RHEL System Management Waterford Office 

Ireland 

60949297

What you will do

• Provide technical support to Red Hat enterprise customers

• Work with Red Hat enterprise customers across the globe that may require one to work on weekends periodically

• Resolve complex customer problems within Red Hat Satellite and other system management products

• Use available tools to investigate and troubleshoot technical issues

• Record customer interactions to include investigation, troubleshooting, & the resolution of issues

• Work closely with Red Hat's production support engineers, technical account managers and development engineering

• Exercise sensible judgement in selecting methods and techniques for obtaining solutions

• Manage workload to ensure that all customer issues are handled and driven to resolution in a timely fashion

• Analyze upstream development against current customer reported product defects and develop patches to resolve issues

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

• Share and improve knowledge content for product technologies

• Understand, develop, promote good practices for long-term solutions

What you will bring

• A minimum of 5 years experience as a support, sustaining or development engineer or other directly related experience in an enterprise environment

• Thorough understanding of high-level web application concepts and architecture, and knowledge of major frameworks

• Strong troubleshooting mindset, creative problem-solver, capable of self-direction and effective time management

• Passionate about both technology and customers, committed to providing the best experience possible for Red Hat customers

• Highly motivated self-learner and team player, constantly improving/adapting on the fly and contributing to the team

• Good understanding of system management portfolio an advantage - includes familiarity of administering Linux systems, mass installation, upgrades, configuration management, patch management & maintenance

• Experience in any configuration management solutions & automated deployments using Katello, Foreman, Puppet, Chef, CFEngine, Spacewalk or similar tools is helpful

• Exposure to setting-up and maintaining databases such as Postgres will be an added advantage

• A track record of solving complex problems efficiently, and ability to read & write code especially using Ruby, Rails, Angular Js, Python, and/or Java.

• Understanding of REST / Experience building RESTful APIs is helpful

• Experience in using Git and Github is a bonus

• Upstream involvement in open-source projects (patches submitted for upstream inclusion) a plus, but not required