PayPal Staff Experience Researcher 

France, Auvergne-Rhône-Alpes 

608935401

As a Staff Experience Researcher specializing in Experience Measurement, you'll be responsible for executing and optimizing measurement frameworks that connect customer feedback to behavioral and financial data. You'll leverage large-scale data analytics, advanced statistical methods, and customer listening posts to generate actionable insights that drive strategic product decisions for a product domain.

Essential Responsibilities:

• Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance
• Perform more-complex analysis using highly specialized product knowledge and advanced business expertise
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Advanced degree (Master's or PhD preferred) in, Psychology, Human-Computer Interaction, Statistics, Economics, Data Analytics, or related quantitative field
• Strong expertise in statistical analysis, modeling, and quantitative research methods
• Proficiency in analytical tools including SQL, Python, R, and visualization platforms like Tableau or Power BI
• Experience with customer experience platforms, survey tools (Qualtrics), and data collection methodologies
• Understanding of experimental design, A/B testing, and longitudinal research approaches
• Proven ability to design, execute, and analyze quantitative research studies aimed at understanding and measuring customer experience

• Experience working with measurement frameworks and supporting scalable research programs
• Strong communication and stakeholder management skills with ability to work effectively across teams

• Demonstrated ability to influence product teams and drive improvements through data-driven insights
• Experience supporting and mentoring junior researchers
• Proven ability to present quantitative findings in clear, compelling formats for diverse audiences

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $137,500 to $236,500

Belonging at PayPal:

Any general requests for consideration of your skills, please