Purpose and Objectives
The Network Collections Analyst assists in the collection aspects of the Ariba Supplier Network, including:
- Maintaining strong customer focus
- Handling Objections and customers queries
- Direct interaction through email and telephone with key account customers to drive the collection of outstanding receivables
- Effective solving of escalations as it relates to payment of outstanding receivables
- Coordination of tasks and general process improvements.
- Good Excel skills, needs to have good analytical thinking since the invoices are calculated based on Excel.
- All other duties as assigned
What you bring
- Intermediate Microsoft Office (specifically Excel, Outlook and Word)
- English & German is a must
- Attention to detail
- Active listening
- Analytical thinking
- Knowledge of the procure to pay business process from purchase requisition to payment
- Experience in collections, finance or customer support is an advantage
- Knowledge using a customer relationship management (CRM)Sales experience or experience interacting with customers is a plus
- Experience using an ERP tool (SAP) is an advantage
The GFS, CC ISBN-O2C
What you can expect
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.