NICE Lead Professional Services Engineer 

Philippines, Manila 

6082856

How will you make an impact?

• Specializes in ContactEngine solution design and implementation consultancy.
• Assists in training new team members, partners, and clients.
• Collaborates with global teams to develop, test, and support customer journeys using internal tools.
• Gathers client requirements and offers solution guidance, understanding client business processes for automated transaction and proactive customer journey needs.
• Improves processes and documents Application Integration Specifications.
• Configures, tests, debugs, and deploys the SaaS platform based on client specifications.
• Utilizes data analytics for optimizing ContactEngine customer journeys, creates SQL queries, reports, and dashboards, designs, and tests APIs, conducts journey audits, provides on-call support, and fulfills other responsibilities.

Have you got what it takes?

• Over 7 years of experience in implementation, quality assurance, professional services, or consulting roles.
• Leadership experience exceeding 7 years, with proficiency in influencing customers on project management methodologies.
• Holds a degree in Computer Science, Business Analytics, Data Analytics, or a STEM-related field.
• Expertise in Professional Services Project Management Policies and Processes.
• Skilled in developing processes and enhancements for high-quality, cost-effective results.
• Capable of understanding and articulating customer needs, both present and future.
• Versatile in implementation skills, business analysis, contact center optimization, education, and engineering services; attributes include high motivation, analytical thinking, a service-oriented approach, and adaptability

You will have an advantage if you also have:

• Proficient in data structure extraction and summarization techniques.
• Skilled in JavaScript, C#, SQL, HTML, CSS, and Python programming languages.
• Experienced with integration tools for seamless data integration.
• Application knowledge includes Excel and Tableau, or similar business intelligence tools.