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The Program Support Specialist is empowered, and responsible, to provide program support, assistance, and advisory for service, reporting to the head of GCID Service Reliability Engineering and the leadership team in planning, project and coordination. Responsibilities include Media/Presentation development and preparation, maintaining technical service documentation and project sites, project management and execution, deliverable coordination, and scheduling, and capture of relevant information. Engagement points will be both internal and external to the GCID Service Reliability Engineering team, where you will represent our team. In addition, youwill significantly support strategic initiatives execution supporting leadership.
This position requiresa motivated, aware, and self-starting individual, who actively looks for ways to contribute. It will give you vast exposure to the business, process, and technology of SAP. You will be an influencer who is part of a globally diverse team, which spans multiple nations and cultures, and you will be expected to adapt and manage accordingly.
In return, you will have flexibility to manage and plan your day, receive growth opportunities, and open exposure to the business. Supporting your professional development goals and efforts is a priority for us.
What you´ll do:
• Support of strategic GCID Service Reliability Engineeringinitiatives (Observability, SRE, Taskforces, Workstreams and Projects)
• Maintain top-level GCID Service Reliability Engineering process knowledge, awareness, and obligations
• Preparation of presentations, materials, media, management documents and conference/meeting information.
• Preparation of meetings with key internal and external stakeholders
• Liase between the management team and other parties
• Assisting in all relevant topics
• Management team support
• Drive an array of small to medium sized technical service projects
•Some scheduling and administration management tasks and activities
•Direct support to the Head ofGCID Service Reliability Engineering
What you bring:
• Excellent communication skills on all management levels
• Demonstrated ability to build and leverage relationships in virtual communities
• Strong in prioritizing and able to work sometimes under pressure
• Ability to work independently
• Pro-active drive, team playe, results-oriented, with can-do-attitude
• Business acumen and customer focused
• Innovative thinking and change agility
• Strong multimedia skills (presentation, video, written)
• University degree in a related field
• Post-graduate degree is a plus,Professional experience in fast-paced IT environment is a plus
• Demonstrated proficiency with MS Ofice
• A strong preference if you have a communications or marketing background
GCID Service Reliability Engineering (SRE)
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