MSD Associate Specialist Laboratory Operations Technical 

India, Telangana, Hyderabad 

607418946

Job Description

Associate Specialist, Technical Support - Fullstack

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Role Overview

As a Laboratory Operations Technical Specialist, you will setup, configure, and maintain computerized laboratory systems. This role involves both creative and analytical skills to solve complex problems as well as good communication skills to work with a global (remote) customer base and team. You will use your expertise in requirements analysis, OS and software installation and configuration so that the computerized lab systems meet the needs of business while working within the framework of company policies and local laws. You will work with other technical specialists as well as scientists in the laboratories.. You should be ready to work independently as well as in a team.

What will you do in this role

• Configure systems for operational use in the laboratories
• Support validation activities
• Provide global technical support using your extensive knowledge on windows, configuration, networking and general computer setup.

What should you have

• Bachelors’ degree in Information Technology, Computer Science or any Technology stream.
• 1+ years of hands-on experience working with technologies – Windows OS, Share Drives, windows registry, windows group policies, LDAP (networking)
• Excellent English communication skills
• Familiarity with modern tools – e.g. Tanium, Acronis, ServiceNow
• Experience in the pharma industry, GxP are beneficial
• Possesses both theoretical and practical knowledge, with the ability to autonomously implement given tasks
• Product and customer-centric approach.

What we look for

Current Contingent Workers apply

Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

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