JPMorgan Executive Director Customer Success - Sapphire Reserve 

United States, New York, New York 

607316364

Job Responsibilities:

• Drives product adoption, expansion, and retention: Lead efforts to maintain a healthy customer base through strategic engagement initiatives, focusing on content alignment and product growth.

• Drives product growth and engagement: Spearhead strategies aimed at increasing product utility for customers, improving user engagement, and boosting content effectiveness.

• Conducts strategic account management: Lead regular and proactive account meetings, provide use case demonstrations, communicate future releases, and gather feedback to enhance product impact. Collaborate with content and growth teams to optimize user engagement and drive product success.

• Guides strategic onboarding processes: Oversee the onboarding process, ensuring it aligns with content strategies to increase product usage and user retention. Leverage deep product knowledge and collaborate with the growth team to enhance the onboarding experience.

• Monitors and analyzes key success metrics: Track and analyze metrics such as conversion rates, bookings, content engagement, and user retention. Provide insights to the Product, Content, and Marketing teams to inform strategic decisions.

Required Qualifications:

• Experience: 7+ years of experience or equivalent expertise in senior customer success roles, preferably within product, technology, or content-driven environments.

• Skills: Demonstrated leadership in driving product adoption, customer retention, and content engagement. Strong communication and interpersonal skills with the ability to influence stakeholders across all levels. Proven ability to learn new technologies, strategize around product growth, and work collaboratively with content and marketing teams to drive success.