Amazon Capacity Planning PM WFM Account Health Support 

India, Telangana, Hyderabad 

604523994

Key job responsibilities
• Calculate demand volume forecast at interval level, day level, week level and at month level, along with knowledge of statistical indicators to check their accuracy.
• Capacity planning at weekly/ monthly level, so that the required headcount for hiring could be shared with senior leadership.
• Create schedules on excel and on a scheduling tool (preferably Aspect) based week level, day level and interval level volume pattern.
• Diving deep into data/processes to identify problems and solutions and presenting them to leadership.
• Keeping regular communication with site operations, senior leadership, technology teams and other stakeholders to manage critical parameters, employee experience, contingency etc.
• Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed.
• creating employees rotational plan and conducting shift bid process to help shift rollover for frontline staff.
• Optimizing break, meeting and other non-productive activities, managing interval level service level.A day in the lifeHyderabad, TS, IND

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules