Associate Technical WriterYou will report to the Senior Manager, Documentation
You will work with software engineers, UX designers, product managers, and other doc team members to create great user-facing content.
Technology You'll UseDITA, Oxygen XML, Content management system, Jira, Confluence
Your Role Responsibilities? Here's What You'll Do- Write technical content that describes product functionality
- Compile and test online help
- Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
- Develop tutorials to improve first user experience
- Work with partners to deliver meaningful error messages, useful UI strings, and develop clear terminology
- Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
- Contribute to documentation team processes
- Collaborate on projects with other technical writers
What We'd Like to See- Experience with any content management systems (Tridion).
- Experience working on databases, SQL, Eclipse, XML, application servers, ERP, CRM, and data warehousing
- 2+ years of relevant writing and editing experience.
- Experience with Agile development cycles.
- Knowledge of DITA specializations, style sheets, XSLT transformations.
- Experience working with a translation team to produce PDFs and online help in multiple languages.
- Understand the customer requirements and ensure that they are implemented into the documentation.
- Project management skills.
- BE/ (Engineering, humanities, social sciences).
Perks & Benefits- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit