Honeywell Cust Exp Professional 

Czech Republic 

602941343

TheCustomer Experience Professional is responsible for acting as a key contact todeliver consistent, high quality, complete world class customer service insupport of our customers' needs.
Excellent communication is required as well as a broadly thinking team player.He/she will be able to work efficiently in a high-pressure environment andremain calm in any circumstances. The position requires a solid understandingof business needs.
This rolewill be a champion for continuous improvement to deliver ‘best in class’customer service and order management fulfilment. You will execute on bookings,order generation, periodic billing, renewal etc.

KeyResponsibilities:

• Ensure good document control
• Order entry, shipping and invoicing
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Provide customers with general product and service information.
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
• Follow-up on outstanding customer inquires
• Assist customers effectively by solving customer disputes
• Completing supporting paperwork
• Set-up of new customers in SAP and update existing records where needed
• Research billing issues
• General administrative support
• Keep records of customer interactions (for instance, by using Services for Object)
• Foster relationships with internal and external customers
• Profound knowledge of domestic and international shipping requirements
• Profound knowledge of international shipping documents and why they are required
• Profound knowledge of country specific requirements
• Profound knowledge of Letter of Credit/Bank Guarantees

MUST HAVE

• Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise.
• English proficient
• Bachelor’s Degree
• Experience working in a multi discipline team
• Experience with SAP

WE VALUE

• Understands how different functions within his/her own organization interrelate to each other
• Understands and is familiar with the Honeywell values
• Understands the importance of health and safety in the workplace
• You have skills with good PC the willingness to learn new programs. Experience with Salesforce is a plus.

• JOB ID: HRD241045
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt