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This position is responsible for the identification, evaluation, and solution of complex software issues. Must also be able to design, develop, and maintain high-quality code for product components. Perform as an individual contributor and collaborate with peers under the direction of technical leads on assigned project teams. Requires little direct management to complete most of the development tasks.
PrimaryResponsibilities
The candidate should be willing to troubleshoot and work on customer escalations, be the owner till the escalation gets resolved.
Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
Closely engaged with Engineering teams to resolve customer reported escalations or product challenges.
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
Work cross functionally integrating, testing and debugging issues with existing system wide software
Evaluate the design and implementation of current source code
Build tools and infrastructure to improve F5’s components and features
May conduct presentations internal and external
May participate in hiring and onboarding process
Perform other related duties as assigned
Knowledge, Skills and Abilities
Essential:
Self-motivated and highly ambitious
Excellent analytic / troubleshooting and debugging skills
Successfully manage ambiguity in work
Strong understanding of data structures
Strong knowledge in the following languages: JavaScript, HTML, CSS and C/C++
Knowledge and experience with network, security and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS, SSL and VPN, browser developer tools.
Experience in working with ProductDevelopment/Engineeringteam to resolve customer reported issues.
Experience in software design and development
Experience programming in Linux networking and OS internals
Demonstrated excellence in written and verbal communications
Demonstrates emerging leadership qualities. Serves as de facto lead in small group
Duties are performed in a normal office environment while sitting at a desk or computer table
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
Nice-to-have:
Good knowledge in any of SAML, Oauth, AD, LDAP, NTLM, Kerberos and experience
Any cloud knowledge
Experience with one or more scripting language such as Python, shell script, JavaScript and/or node.js
REST based web-services development
Knowledge and experience in IT and Data Center technologies, including various virtualization solutions
Agile based software development methodologies like SCRUM
Qualifications
Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree.
F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
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