Citi Group Ops Sup Analyst - C09 

India, Tamil Nadu, Chennai 

602016915

The Ops Sup Analyst is an intermediate level position responsible for providing operations support services, including but not limited to;The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations
support infrastructure and processes.
Responsibilities:
• Validation of credit card related settlements and performing journals to balance the General ledgers.
Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective
service to Citi’s clients
• Recommending new work procedures to help streamline operations
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators,resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed
• Analyze operations information and make evaluative judgements to solve problemsestablished procedures
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as neededparticular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with
applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior,effectively supervise the activity of others and create accountability with those who fail to maintain these standardsQualifications:
• 5-8 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
Education:
• Bachelor’s degree/University degree or equivalent experience

Time Type:

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