Netflix Senior Research Program Manager Quantitative Operations EMEA 

United Kingdom, England, London 

601994885

Responsibilities:

• Execute online EMEA - NPC screenings and surveys on the Netflix Preview Club tool

• Partner as the main point of contact for all local partnerships with Post, Post Technology and Operations, legal, vendors, localization and customer service groups

• Connect the dots on research goals, timelines, and deliverables across cross-functional partners

• Collaborate on and execute longitudinal survey sampling and weighting strategies with Content and Data Science teams

• Develop and lead online screening and survey management workflows. This includes but is not limited to survey programming, data quality, data cleaning, incentive management, in field monitoring, reporting, and partnering with vendors

• Execute member engagement workflows to boost screening and survey performance

• Manage troubleshooting for survey product and programming escalations

• Manage troubleshooting for leaks and anti-piracy escalations

• Manage shifting research priorities and timelines for custom or panel-based survey projects

• Manage documentation and planning for recruitment needs for ongoing screening and survey participation

• Identify innovation opportunities with internal processes and data tools related to the Netflix Preview Panel program

Qualifications:

• You have a minimum of 6 years of global research operations experience, working with Researchers and cross functional teams

• Up to five years of experience managing online survey program management

• You have excellent oral and written communication skills and a strong ability to work with cross-functional teams

• Ability to make sound independent decisions while knowing when to call out issues

• Flexibility to accommodate time zones or other team members and partners globally, as needed

• Possess a passion for research and the ability to screen early TV shows and movies to consumers

• You thrive on the ability to multitask in a dynamic environment - making sound, contextualized and independent decisions

• You have a passion for finding the right approach, tool or solution for the challenge at hand

• You enjoy being part of a team that can creatively flex and drive innovation for our research practice

• You’re a pragmatic problem solver and have a gift for identifying areas of improvement

• You haven’t lost your ability (or passion!) to be hands-on or in the weeds when needed

• You have a Bachelor's degree or relevant experience