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Capital One Director Technical Program Management - Fraud Technology United States, Virginia, Arlington 600308918
If you’re interested in ML and big data, we’ve got it - in the Fraud Tech space, we integrate with all of the most significant systems in Card. Whether we’re scanning 10 new credit applications per second, 100 payment requests per second, or even 250 card authorizations per second, we’re constantly on the lookout for fraudsters. We use ML, bot detection, voice printing, and rule-based systems, among other things to spot the latest trends and issues.
We are now seeking a Director, TPM to lead our modernization journey of Fraud disputes and claims processing. You will partner with multiple product & technology stakeholders & clients across the Card Servicing domains to be the voice of the client across levels of leadership, build consensus by representing verbally and in writing, complex decisions, risks and trade-offs while driving the teams towards a north star vision for a modem claims infrastructure. This is a highly visible role that requires deep technology experience, customer focus, organizational leadership, effective communication and program management skills.
In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.
Our TPM Directors have:
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
Deep focus on execution, follow-through, accountability, and results
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners
Basic Qualifications:
Bachelor's degree
At least 7 years of experience managing technical programs
Preferred Qualifications:
7+ years of experience designing and building data-intensive solutions using distributed computing
3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
3+ years experience building highly scalable products & platforms
3+ years of experience with Agile delivery
3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
Experience in building systems & solutions within a highly regulated environment
Bachelor's degree in a related technical field (Computer Science, Software Engineering)
MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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